Our Promise to You
ASP Holdings, Inc. warrants our products to be free from manufacturing defects in material and workmanship for the stated warranty period, subject to the terms and conditions provided in this Limited Warranty (our “Warranty”). The product specifications and applicable warranty periods for each of our products are specified on the corresponding product page at www.aspectled.com.
Terms + Conditions
This Warranty is valid and applies only when ASP Holdings, Inc. products are properly utilized for their intended purpose as provided in the product specifications, and are properly wired and installed in accordance with the product specifications, product installation instructions, all applicable building codes, the latest National Electrical Code (NEC), and all applicable safety standards. This Warranty applies only to the original installation of our products by the original purchaser and cannot be transferred.
The warranty period begins on the date of original shipment. If a product is replaced or repaired under this Warranty, the period does not start over. Instead, the warranty period for the replacement product will maintain the warranty period of the original product. Please refer to the product specifications at www.aspectled.com for the warranty period applicable to each product. Where a period is not stated, the warranty period is one (1) year.
ASP Holdings, Inc. makes absolutely no warranties other than those set forth in this Warranty, and this Warranty is provided in lieu of all other warranties, express or implied, including, but not limited to any warranties of merchantability, infringement, or fitness for a particular purpose, except as expressly required under applicable law. ASP Holdings, Inc. shall not be liable for any incidental or consequential damages in connection with or arising out of the use of our products or for any other indirect damages, including, but not limited to, lost or anticipated revenues or profits, loss of property, damage to property, personal injury, injury to reputation and/or loss of customers. Our sole liability with respect to defects, at our sole option, is for replacement, repair or refund of the defective product. The LED lighting industry is a quickly evolving business and we are always improving our products as technology advances. In the event that a product, or any of its parts or components, has changed or been updated, ASP Holdings, Inc. reserves the right to repair with new components, or replace with a similar/comparable item in its sole discretion. Any refund will not exceed the original cost paid by the purchaser for the defective product. ASP Holdings, Inc. liability shall be strictly limited to the total amounts paid for the defective products to ASP Holdings, Inc. by the original purchaser.
Every lighting technology has some amount of gradual light degradation (output and/or color) over the life of the product, which is to be expected. ASP Holdings, Inc. utilizes advanced design and manufacturing techniques to minimize this degradation, but some level of light degradation or a slight color shift is a normal part of the life span of any light source. In the event ASP Holdings, Inc. replaces a product under this Warranty, we can’t guarantee that the color or light output of the new product will exactly match previously purchased and/or existing installed product, and we can’t be held responsible for this.
No person, partner, reseller, employee (including but not limited to salespeople, customer service representatives, and engineering staff), architect, designer, electrician, retailer or installer is authorized to make any other warranties, express or implied, relating to ASP Holdings, Inc. products. This Warranty cannot be modified without the express written approval of the ASP Holdings, Inc. CEO.
Our Warranty does not apply to any of the following situations:
- Products that have been physically damaged or which have been subjected to abuse, mishandling, misapplication, or misuse;
- Products that have been damaged due to improper configuration, design and/or layout;
- Products that have been damaged due to improper installation;
- Products that have been opened, disassembled or tampered with;
- Products that have been used in inappropriate environmental conditions (temperature, humidity, moisture, etc.) or locations outside the normal specified range;
- Products that have been used in connection with any power supplies, drivers, components, devices or systems other than those explicitly approved as compatible with our products and listed on our website;
- Products that have been damaged due to electrical power surges and/or spikes;
- Products that have been damaged by lightning, high winds, hail, flooding, tornado, fire or other acts of god;
- Products that have been used in any manner, or for any purpose, that is inconsistent with our product specifications, as listed on www.aspectled.com;
- Products that have been modified, altered or repaired by the customer or installer. These products maintain their applicable certification (either UL, CE or ETL) after connector plugs have been trimmed as long as the products have been properly installed in accordance with national and local electrical codes.
How to Make a Warranty Claim
In the event that the original purchaser wishes to make a claim under this Warranty, the original purchaser must contact email@example.com or contact us via telephone at (888) 503-1317 to request a Warranty RMA. The customer agrees to promptly submit a completed RMA form to us, including proof of date of purchase. After we’ve reviewed the RMA, we will either instruct the customer to return the defective product to our offices or to another location, or we will send a representative to the location where the defective product is installed so we can inspect it. Any failure to follow this procedure will void this Warranty.
We reserve the right to examine and photograph the installation site and examine and test all products under claim of warranty to evaluate the root cause of the products failure and to consider whether the product was properly configuration, wired, designed, installed and used; and to ultimately make a determination whether the product is covered under this Warranty. ASP Holdings, Inc. reserves the right to perform destructive testing to diagnose any products returned pursuant to this Warranty. In the event that after destructive testing is performed, we determine that the claim is not within the terms and conditions of this Warranty, the destroyed products will be disposed of and can not be returned. If we determine, in our sole discretion, that the claim is within the terms and conditions of this Warranty, ASP Holdings, Inc. will, in our sole discretion, either repair the product, provide a replacement product, or remit a cash or credit refund. ASP Holdings, Inc. is not responsible for any other expenses resulting from a warranty claim, such as shipping, labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product.
ASP Holdings, Inc. stands behind its products when they are used properly and according to the product specifications. By purchasing our products, you agree and acknowledges that lighting design, installation, and configuration is a complex undertaking and seemingly minor factors can have a significant impact on an entire system. Picking and installing the right components is essential, as is properly wiring the system. We always work with our customers to recommend lighting systems and products that fit the customer’s needs, however, you acknowledge that it is virtually impossible for ASP Holdings, Inc. to design a system that foresees every unknown factor, and takes into account all aspects of your project. Because of this, our Warranty does not cover problems caused by improper design, configuration or installation issues. You agree and acknowledge that it is the customer’s responsibility to adhere strictly to all information contained in the product specifications and installation instructions.
We strongly recommend that a licensed professional be used in the design and installation of all lighting systems.