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aspectLED Careers

Customer Service/Receptionist

To apply, please submit your resume and a brief cover letter highlighting why you believe that you're a great fit for this position via e-mail to careers@aspectled.com

aspectLED is a fast-growing manufacturer of LED lights based in White Bear Township, Minnesota (right along I-35E). Our lights are used by companies like Disney, Apple, Starbucks, Victoria's Secret, Marriott, and countless electricians and homeowners across the country.

We're looking for a customer service representative/receptionist to join our fast growing team!

The Role:

You'll be responsible for responding to customer inquiries via e-mail and live chat, answering customer calls, and greeting visitors and walk-in customers. In addition, you'll help with ordering office supplies, assisting with sales inquiries, planning and coordinating events, helping with customer research, and assisting with human resources and other office tasks.

The Career Opportunity:

aspectLED is a fast-growing business within a high-growth industry (the LED Lighting industry is expected to grow from $4.8 billion in 2012 to $93 billion by 2020). As a key member of our team, you’ll be ideally positioned for personal growth within the business.

Your Skills:

  • Extremely organized
  • Fun, outgoing personality
  • Strong written and verbal communication skills
  • Quick on your feet and quick to absorb and remember new information
  • Excellent at building relationships
  • Confident with a friendly and enthusiastic phone presence
  • Understands the importance of timely and thoughtful follow-up

Responsibilities:

  • Communicate with customers via phone, chat and email
  • Greet customers and guests that visit our showroom/offices
  • Help customers to navigate our web site and place orders online
  • Assist customers with shipping inquiries, product returns, and order status questions
  • Assist with customer requests for information and pricing from our e-commerce website
  • Assist at customer focused company events (trade shows, seminars, training, association events)
  • Help with general office keeping tasks (greeting customers, administrative tasks, event planning, human resources functions, etc.)
  • Deliver exceptional customer experiences
  • Quickly learn about the key features and specifications of our LED lighting products and be able to clearly communicate this information to customers

Requirements:

  • High school diploma or equivalent
  • Some previous experience in a customer service role preferred
  • Excellent verbal and written communications skills
  • Critical thinking ability with high attention to detail and accuracy
  • Confident decision making skills
  • A friendly, outgoing and enthusiastic personality
  • Ability to build relationships with customers over the phone and in person

Compensation:

  • Competitive salary and bonus program
  • Health and dental insurance
  • Onsite free company medical clinic
  • No cost prescription program
  • Voluntary Vision Insurance
  • Company Paid Life Insurance
  • Voluntary Long-Term Disability
  • Retirement Savings Account (401k)
  • Flexible Spending Plans for Medical Expenses and Dependent Care
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Assistance Programs (EAP)

Interested?

We'd love to hear from you! Please email your resume and a cover letter to careers@aspectled.com