Our Returns Policy
Our goal is for you to be thrilled with your LED products. If for any reason you aren't, we accept returns of new, factory-sealed products for 30 days from the date your order was placed. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original factory-sealed packaging. Due to the safety-sensitive nature of electrical components, and because none of our customers want to receive an item that someone else has already used, any items that have been used or installed cannot be returned. After we have received and approved your return, we will issue a full credit, less any shipping fees (if your order qualified for free shipping we’ll deduct the actual cost of packaging and shipping your order), to your original method of payment (i.e. credit card). If you'd like, upon your request, we will gladly provide you with a return shipping label to return your order and deduct this cost from your refund amount.
If you'd like to return an item, the first step is to e-mail firstname.lastname@example.org to request an RMA. We'll have you write this RMA # on the outside of the package, as we can't accept any returns without a valid RMA# written on the outside of the box.
We stand behind our products. We put the highest level of attention to detail into the design, manufacturing and quality testing of our products. In the very unlikely event that one of our products is defective, we'll gladly repair or replace it under our best-in-class Warranty.
Shipping Damage & Missing or Incorrect Items
We have great relationships with all of our freight carriers and we're always happy to assist with the claims process for any shipping damage or missing items. However, it is important that you report any damage to packages, incorrectly shipped items or missing items to us right away. We have a very short window of time during which we can establish a damage or missing item claim with our shipping partners. Because of this, any shipping damage, incorrectly shipped items or missing pieces must be reported to us within 3 business days of your receipt of the goods.
Special Order Items
Any items that are built for you, or which are marked as special order, cannot be cancelled or returned, since they are being produced just for you, and to your exact specifications. If an item is built for you only because you've chosen a powder-coated color trim finish, we will gladly accept the item less a 30% restocking fee. Any order which contains over 50pcs of any product type are also considered a special order and cannot be cancelled or refunded once placed. Although we are not obligated to accept a return of any built for you items, in the event that we make an exception and allow a return of built for you items, a minimum 30% restocking fee will apply.
We know that getting your products to you quickly is important, so we begin working on your order as soon as it is placed. Because of this, orders may not be cancelled after they are placed.
Clearance & Refurbished Items
Any items that are marked as clearance or refurbished are sold as-is and can not be returned.