How to Make a Warranty Claim
We stand behind our products and we put the highest level of attention to detail into the design, manufacturing, and quality testing of our products. If you experience an issue with a product, our Tech Support team may be able to diagnose the issue via phone 844-790-2754 option 3 or email support@aspectled.com. If the issue is unable to be resolved, we may request the item be shipped to us to be inspected.
What is aspectLED’s warranty policy?
The warranty period begins on the date of original shipment. Warranty coverage varies by product category, as outlined below.
Warranty Periods by Product Category
| Product Category | Warranty Period |
| Accessories (Wire, Connectors, Spacers, etc.) | 1 Year |
| Controllers & Dimmers | 1 Year |
| In-Ground Lights | 1 Year |
| Landscape Lights | 1 Year |
| Light Bars | 1 Year |
| Light Sheets | 5 Years |
| Mounting Channel | 1 Year |
| Neon Lights | 3-5 Years |
| Power Supplies | 1-5 Years |
| Puck Lights | 1 Year |
| Recessed Lights | 3-5 Years |
| Strip Light Kits | 3 Years |
| Strip Lights | 5 Years |
| Underwater Lights | 1 Year |
| Wall Washers | 1 Year |
Please note: Warranty periods may vary by product within certain categories. For products with a warranty range, refer to the individual product specifications to confirm the applicable warranty period.
What is covered under warranty?
aspectLED warranties cover manufacturing defects and product failures when products are properly installed and used for their intended applications within their specified operating conditions.
What is not covered under warranty?
Warranty coverage does not apply to the following situations:
- Products damaged from reasonable wear and tear
- Products damaged due to improper installation
- Products that have been physically damaged due to mishandling, misapplication, or misuse
- Products that have been damaged due to electrical power surge and/or spikes
- Products that have been used in inappropriate environmental conditions (humidity, moisture, temperature, etc) outside of the specified range
- Products that have been used with non-compatible power supplies, drivers, components, devices or control systems
- Products that have been damaged due to improper configuration, design or layout
- Products have been disassembled or tampered with
- Products have been damaged due to inclement weather conditions (tornado, fire, high wind, lightning, hail, etc.)
- Products that have been modified, altered or repaired by the customer or installer.
These products maintain their applicable certification (either UL, CE or ETL) and warranty eligibility after connector plugs have been trimmed as long as the products have been properly installed in accordance with national and local electrical standards.
Sample kits and sample products are not covered by any warranty. All sample items are final sale and cannot be returned or exchanged.
Warranties are only from the original purchase date and don’t reset with the replacement product.
If, after inspection, aspectLED verifies that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, we will replace the product with the same product. Please note destructive testing will likely be performed to determine the cause of the issue the fixture is experiencing. Destroyed and damaged products will be disposed of and cannot be returned to the customer.
The warranty applies only to the original installation of our products by the original purchaser and cannot be transferred.
aspectLED is not responsible for labor costs incurred to install, repair, or replace aspectLED products that are a result of a warranty repair/replacement.
Final sale items are not covered by any warranties.